Palm Hills Real Estate S.R.L. respects your privacy and is committed to protecting the personal information you share with us.
This policy explains what information we collect, how we use it, and the choices available to you.
Information We Collect
When you contact us through our website, contact forms, email, telephone, SMS, WhatsApp, or other channels, we may collect information you voluntarily provide, including:
- Name
- Email address
- Phone number
- Property preferences
- Other details you choose to share
How We Use Your Information
We may use this information to:
- Respond to your inquiries
- Provide information about properties and real estate services
- Schedule and confirm appointments
- Send appointment reminders
- Communicate important updates or changes
- Follow up on properties or services you have expressed interest in
- Improve our customer service and communications
We do not sell your information or share it with third parties for their marketing or promotional purposes.
Service Providers
We may use trusted service providers to help operate our website, customer relationship management (CRM) system, communications, and other business functions.
Any information shared with these providers is limited to what is necessary for them to perform services on our behalf.
Legal Disclosures
We may disclose information when required by law, or when reasonably necessary to protect our legal rights, our users, or our business.
SMS Terms and Conditions
By providing your telephone number and opting in to receive SMS messages from Palm Hills Real Estate S.R.L., you agree to the following:
We use SMS to confirm appointments, send reminders, and notify clients of schedule updates or important changes.
How to Opt Out
You can cancel SMS messages at any time by texting STOP.
After you send STOP, we will send one confirmation message. You will then stop receiving SMS messages from us.
If you want to receive messages again, you may opt in the same way you did originally.
Help
If you have issues with the messaging program, reply HELP, or contact us at [email protected].
Carrier and Rate Notice
Carriers are not liable for delayed or undelivered messages.
Message and data rates may apply for messages sent to you and from you. Message frequency may vary.
For questions about your text or data plan, contact your wireless provider.
For privacy questions related to SMS, review this Privacy Policy:
https://palmhills.com.do/privacy-policy/
Data Security
Palm Hills Real Estate S.R.L. takes reasonable measures to protect personal information from unauthorized access, disclosure, alteration, or misuse.
No method of electronic transmission or storage is completely secure. We cannot guarantee absolute security.
Third-Party Services
Our website may use third-party services, software, analytics platforms, CRM systems, or communication tools to operate our business and serve clients.
These providers may process information only as needed to perform services on our behalf.
Your personal information will not be sold or shared with third parties for their own marketing or promotional purposes.
Your Choices
You may contact us at any time to:
- Request information about the personal data we have collected
- Request corrections to your information
- Ask us to stop sending marketing communications
- Opt out of SMS by replying STOP
- Request assistance by replying HELP
Updates to This Policy
Palm Hills Real Estate S.R.L. may update this Privacy Policy from time to time. Changes will be posted on this page.
Contact Us
If you have questions about this Privacy Policy or our communication practices, contact:
Palm Hills Real Estate S.R.L.
Cabarete, Dominican Republic
Email: [email protected]
Website: palmhills.com.do
Palm Hills Real Estate S.R.L. is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, share, and protect your information when you visit the Website or interact with us.
3.1 Data Controller
Palm Hills Real Estate S.R.L.
Casa El Criollo #27, Carretera SosĂşa-Cabarete, Cabarete 57000, Puerto Plata, Dominican Republic
Email: [email protected]
Phone / WhatsApp: +1 (829) 966-4367
3.2 Information We Collect
- Information you provide voluntarily: Name, email address, telephone number, message content, preferred property type, location, budget, and any other details you submit via contact forms, inquiry forms, email, or other communications.
- Automatically collected information: IP address, browser type and version, device information, operating system, pages visited, time spent, referring URL, and other usage data collected through cookies and similar technologies.
- From third parties: Publicly available information or data provided by our service providers (e.g., analytics or hosting providers).
3.3 How We Use Your Information
We use the information for the following purposes:
- To respond to your inquiries and provide real estate brokerage, sales, rental, and property management services;
- To arrange property viewings and match you with suitable properties or agents;
- To improve and personalize our Website and services;
- To send marketing or promotional communications (only with your prior consent or where permitted by law);
- To comply with legal and regulatory obligations;
- For security, fraud prevention, and internal record-keeping.
3.4 Legal Bases for Processing (including GDPR)
- Your consent;
- Performance of a contract or steps prior to entering into a contract;
- Our legitimate interests (e.g., responding to inquiries, improving the Website, marketing to existing contacts where appropriate);
- Compliance with legal obligations.
3.5 Sharing of Data
We do not sell, rent, or trade your personal data. We may share it with:
- Our internal team and authorized real estate agents within Palm Hills Real Estate S.R.L. to fulfill your request;
- Trusted third-party service providers (website hosting, email delivery, analytics) who process data on our behalf under confidentiality obligations;
- Property owners or cooperating brokers only to the extent necessary to provide the requested service or with your consent;
- Legal, regulatory, or governmental authorities when required by applicable law or to protect our rights.
3.6 Cookies and Similar Technologies
We use essential cookies necessary for the Website to function and analytics cookies to understand how visitors use the site and to improve performance. You can control or disable cookies through your browser settings. Disabling certain cookies may affect Website functionality. We recommend implementing a cookie consent banner if not already present and listing specific tools used (e.g., Google Analytics).
3.7 Data Retention
We retain personal data only for as long as necessary to fulfill the purposes for which it was collected, including to provide services, comply with legal, tax, or accounting requirements, or resolve disputes. Contact and inquiry data is typically retained for up to 36 months, or longer if required for an ongoing business relationship or legal obligations, unless you request earlier deletion and such deletion is legally permissible.
3.8 Security
We implement appropriate technical and organizational security measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.
3.9 International Data Transfers
As we are established in the Dominican Republic, your personal data may be transferred to and processed in the Dominican Republic or other countries outside the European Economic Area (EEA), United Kingdom, or Switzerland. Where required under GDPR, we implement appropriate safeguards such as standard contractual clauses or rely on your explicit consent for such transfers.
3.10 Children’s Privacy
Our Website and services are not directed at individuals under the age of 18. We do not knowingly collect personal data from children. If we become aware that we have collected data from a child, we will take steps to delete it promptly.
4. Your Rights under GDPR and Applicable Laws
If you are located in the European Economic Area (EEA), the United Kingdom, or Switzerland, you have the following rights under the GDPR (and similar rights under UK GDPR or Swiss law) with respect to your personal data:
- Right of access – to obtain confirmation and a copy of your data;
- Right to rectification – to correct inaccurate or incomplete data;
- Right to erasure (“right to be forgotten”) – to request deletion of your data under certain conditions;
- Right to restriction of processing – to limit how we process your data;
- Right to data portability – to receive your data in a structured, commonly used format and transmit it to another controller;
- Right to object – to object to processing based on legitimate interests or for direct marketing;
- Right to withdraw consent – at any time, without affecting the lawfulness of processing based on consent before withdrawal;
- Right not to be subject to solely automated decision-making that produces legal effects or similarly significantly affects you;
- Right to lodge a complaint with a supervisory authority in your country of residence, place of work, or place of the alleged infringement.
To exercise any of these rights, please contact us at [email protected] or using the contact details in Section 7. We will respond within the timeframes required by applicable law (generally within one month under GDPR).
We also comply with the Dominican Republic’s Law No. 172-13 on the Protection of Personal Data.
Service Providers and Data Sharing
We use trusted service providers to operate our website, CRM, communications, analytics, and advertising. Information shared with these providers is limited to what is necessary for them to perform services on our behalf.
Depending on how you interact with us, your information may be processed by:
- HubSpot — customer relationship management, forms, and marketing communications
- Follow Up Boss — real estate CRM, lead management, and follow-up communications
- Brevo — email and SMS communications
- Google Analytics — website usage analytics
- Google Ads — advertising, conversion tracking, and remarketing (where enabled)
- web.com.do — website hosting and related web services
These providers process data only as needed to perform services for us and are expected to handle personal information under appropriate confidentiality and security obligations. They may process data outside the Dominican Republic, including in the United States or the European Union.
5. Children’s Privacy
As stated above, our services are intended for adults. We do not knowingly collect data from persons under 18 years of age.
6. Changes to this Document
We may update this Terms & Conditions, Privacy Policy and GDPR Notice from time to time. The updated version will be posted on this page with a revised “Last Updated” date. We encourage you to review this page periodically. Continued use of the Website after changes constitutes acceptance of the updated document.
7. Contact Us
If you have any questions about these Terms, our Privacy practices, or wish to exercise your data protection rights, please contact us:
Palm Hills Real Estate S.R.L.
Casa El Criollo #27, Carretera SosĂşa-Cabarete
Cabarete 57000, Puerto Plata, Dominican Republic
Email: [email protected]
Phone / WhatsApp: +1 (829) 966-4367
Website: https://palmhills.com.do/