Terms and Conditions

Palm Hills Real Estate S.R.L.
Website: https://palmhills.com.do/
Last Updated: August 20, 2026

Important: This document is a general template. It is not legal advice. Palm Hills Real Estate S.R.L. should have it reviewed and customized by a qualified attorney licensed in the Dominican Republic (and EU counsel as needed) before publication to ensure full compliance with Law No. 172-13 on Personal Data Protection, the GDPR, and other applicable laws. In case of any discrepancy between language versions of the Website or this document, the English version shall prevail.

Table of Contents

1. Introduction
2. Terms and Conditions
3. Privacy Policy
4. Your Rights under GDPR and Applicable Laws
5. Children’s Privacy
6. Changes to this Document
7. Contact Us

1. Introduction

Welcome to the website of Palm Hills Real Estate S.R.L. (“we”, “us”, “our”, or “Company”), a real estate brokerage specializing in properties along the North Coast of the Dominican Republic. By accessing or using https://palmhills.com.do/ (the “Website”), you agree to these Terms and Conditions and our Privacy practices.

2. Terms and Conditions

2.1 Acceptance of Terms

By accessing or using the Website, you agree to be bound by these Terms and Conditions and the Privacy Policy. If you do not agree, please do not use the Website.

2.2 Eligibility

You must be at least 18 years of age to use this Website or submit any inquiries.

2.3 Description of Services

Palm Hills Real Estate S.R.L. provides real estate brokerage services, property listings, information, and related assistance primarily for properties located on the North Coast of the Dominican Republic (including Cabarete, Sosúa, Puerto Plata, and surrounding areas). The Website allows you to browse listings and contact us for inquiries regarding sales, rentals, property management, and related services. We do not process online payments or complete real estate transactions through the Website.

2.4 Property Listings and Information

All property listings, descriptions, photographs, prices, availability, floor plans, and related information on this Website are provided for general informational purposes only. They do not constitute a formal offer to sell, a solicitation, or a binding commitment by Palm Hills Real Estate S.R.L. or any property owner. Information is believed to be accurate at the time of posting but is subject to errors, omissions, changes, or withdrawal without prior notice. Property availability, pricing, and conditions can change rapidly. We strongly recommend that you independently verify all information, conduct your own due diligence, and consult with qualified legal, tax, notarial, and real estate professionals in the Dominican Republic before making any purchase or investment decision. Palm Hills Real Estate S.R.L. acts solely as a real estate brokerage intermediary and does not guarantee title, condition, zoning, or any aspect of any property unless expressly stated in a separate written agreement.

2.5 No Professional Advice

The content on this Website does not constitute legal, tax, financial, investment, or any other professional advice. You should seek independent professional advice tailored to your specific situation.

2.6 Intellectual Property

All content on the Website, including but not limited to text, images, logos, designs, property photographs, and software, is owned by or licensed to Palm Hills Real Estate S.R.L. and is protected by copyright, trademark, and other intellectual property laws. You may not copy, reproduce, distribute, modify, or create derivative works from any content without our prior written permission, except for personal, non-commercial viewing of the Website.

2.7 User Conduct

You agree not to:

• Use the Website for any unlawful or fraudulent purpose;
• Submit false, misleading, or incomplete information;
• Attempt to gain unauthorized access to any systems or data;
• Scrape, harvest, crawl, or systematically collect data from the Website;
• Interfere with or disrupt the operation of the Website;
• Transmit viruses, malware, or other harmful code;
• Impersonate any person or entity.

2.8 Third-Party Links

The Website may contain links to third-party websites or resources. We are not responsible for the content, accuracy, or practices of any third-party sites. Accessing such links is at your own risk.

2.9 Disclaimer of Warranties

The Website and all content and services are provided “as is” and “as available” without warranties of any kind, whether express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement. We do not warrant that the Website will be uninterrupted, error-free, secure, or free of viruses.

2.10 Limitation of Liability

To the maximum extent permitted by applicable law, Palm Hills Real Estate S.R.L., its owners, directors, employees, agents, and affiliates shall not be liable for any indirect, incidental, special, consequential, punitive, or exemplary damages, or any loss of profits, data, goodwill, or opportunities arising out of or in connection with your use of (or inability to use) the Website or reliance on any information provided herein. Our total aggregate liability arising from or related to these Terms or the Website shall not exceed one hundred US dollars (USD 100) or the total amount (if any) paid by you to us in the twelve (12) months preceding the claim, whichever is greater.

2.11 Indemnification

You agree to indemnify, defend, and hold harmless Palm Hills Real Estate S.R.L. and its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, costs, or expenses (including reasonable attorneys’ fees) arising out of or related to your use of the Website, your violation of these Terms, or your submission of false or unauthorized information.

2.12 Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of the Dominican Republic, without regard to conflict of law principles. Any dispute arising out of or relating to these Terms or the Website shall be subject to the exclusive jurisdiction of the competent courts of Puerto Plata or such other courts as may be required under Dominican law.

2.13 Changes to Terms

We reserve the right to modify these Terms at any time. Changes will be effective upon posting on the Website with an updated “Last Updated” date. Your continued use of the Website after any changes constitutes your acceptance of the revised Terms.

2.14 Severability

If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

3. Privacy Policy

Palm Hills Real Estate S.R.L. is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, share, and protect your information when you visit the Website or interact with us.

3.1 Data Controller

Palm Hills Real Estate S.R.L.
Casa El Criollo #27, Carretera Sosúa-Cabarete, Cabarete 57000, Puerto Plata, Dominican Republic
Email: [email protected]
Phone / WhatsApp: +1 (829) 966-4367

3.2 Information We Collect

• Information you provide voluntarily: Name, email address, telephone number, message content, preferred property type, location, budget, and any other details you submit via contact forms, inquiry forms, email, or other communications.
• Automatically collected information: IP address, browser type and version, device information, operating system, pages visited, time spent, referring URL, and other usage data collected through cookies and similar technologies.
• From third parties: Publicly available information or data provided by our service providers (e.g., analytics or hosting providers).

3.3 How We Use Your Information

We use the information for the following purposes:

• To respond to your inquiries and provide real estate brokerage, sales, rental, and property management services;
• To arrange property viewings and match you with suitable properties or agents;
• To improve and personalize our Website and services;
• To send marketing or promotional communications (only with your prior consent or where permitted by law);
• To comply with legal and regulatory obligations;
• For security, fraud prevention, and internal record-keeping.

3.4 Legal Bases for Processing (including GDPR)

• Your consent;
• Performance of a contract or steps prior to entering into a contract;
• Our legitimate interests (e.g., responding to inquiries, improving the Website, marketing to existing contacts where appropriate);
• Compliance with legal obligations.

3.5 Sharing of Data

We do not sell, rent, or trade your personal data. We may share it with:

• Our internal team and authorized real estate agents within Palm Hills Real Estate S.R.L. to fulfill your request;
• Trusted third-party service providers (website hosting, email delivery, analytics) who process data on our behalf under confidentiality obligations;
• Property owners or cooperating brokers only to the extent necessary to provide the requested service or with your consent;
• Legal, regulatory, or governmental authorities when required by applicable law or to protect our rights.

3.6 Cookies and Similar Technologies

We use essential cookies necessary for the Website to function and analytics cookies to understand how visitors use the site and to improve performance. You can control or disable cookies through your browser settings. Disabling certain cookies may affect Website functionality. We recommend implementing a cookie consent banner if not already present and listing specific tools used (e.g., Google Analytics).

3.7 Data Retention

We retain personal data only for as long as necessary to fulfill the purposes for which it was collected, including to provide services, comply with legal, tax, or accounting requirements, or resolve disputes. Contact and inquiry data is typically retained for up to 36 months, or longer if required for an ongoing business relationship or legal obligations, unless you request earlier deletion and such deletion is legally permissible.

3.8 Security

We implement appropriate technical and organizational security measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.

3.9 International Data Transfers

As we are established in the Dominican Republic, your personal data may be transferred to and processed in the Dominican Republic or other countries outside the European Economic Area (EEA), United Kingdom, or Switzerland. Where required under GDPR, we implement appropriate safeguards such as standard contractual clauses or rely on your explicit consent for such transfers.

3.10 Children’s Privacy

Our Website and services are not directed at individuals under the age of 18. We do not knowingly collect personal data from children. If we become aware that we have collected data from a child, we will take steps to delete it promptly.

4. Your Rights under GDPR and Applicable Laws

If you are located in the European Economic Area (EEA), the United Kingdom, or Switzerland, you have the following rights under the GDPR (and similar rights under UK GDPR or Swiss law) with respect to your personal data:

• Right of access – to obtain confirmation and a copy of your data;
• Right to rectification – to correct inaccurate or incomplete data;
• Right to erasure (“right to be forgotten”) – to request deletion of your data under certain conditions;
• Right to restriction of processing – to limit how we process your data;
• Right to data portability – to receive your data in a structured, commonly used format and transmit it to another controller;
• Right to object – to object to processing based on legitimate interests or for direct marketing;
• Right to withdraw consent – at any time, without affecting the lawfulness of processing based on consent before withdrawal;
• Right not to be subject to solely automated decision-making that produces legal effects or similarly significantly affects you;
• Right to lodge a complaint with a supervisory authority in your country of residence, place of work, or place of the alleged infringement.

To exercise any of these rights, please contact us at [email protected] or using the contact details in Section 7. We will respond within the timeframes required by applicable law (generally within one month under GDPR).

We also comply with the Dominican Republic’s Law No. 172-13 on the Protection of Personal Data.

5. Children’s Privacy

As stated above, our services are intended for adults. We do not knowingly collect data from persons under 18 years of age.

6. Changes to this Document

We may update this Terms & Conditions, Privacy Policy and GDPR Notice from time to time. The updated version will be posted on this page with a revised “Last Updated” date. We encourage you to review this page periodically. Continued use of the Website after changes constitutes acceptance of the updated document.

7. Contact Us

If you have any questions about these Terms, our Privacy practices, or wish to exercise your data protection rights, please contact us:

Palm Hills Real Estate S.R.L.
Casa El Criollo #27, Carretera Sosúa-Cabarete
Cabarete 57000, Puerto Plata, Dominican Republic

Email: [email protected]
Phone / WhatsApp: +1 (829) 966-4367
Website: https://palmhills.com.do/